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Frequently
Asked Questions
General
Questions
What
is the Refund Systems mission?
We are the client advocate and the client source
for telecom expense management solutions. Unlike
vendors who exist to sell software, we
specialize in custom, personalized solutions.
Our auditors will bring you the biggest savings
in the shortest period of time.
What
are your products?
We're
all about telecom management and telecom expense
management and we offer many services in that
large arena. Includes automated invoice
management, wireless management, and telecom audit
as well as more specialized services dealing with
contact center management, discount directory
assistance, discount teleconferencing and more.
Telecom
Audit Questions
What
kind of savings can we expect?
We
typically see savings in the 10% - 30% or more, but
we have seen higher and only occasionally lower.
What
gets audited?
All
local, long distance, data, and wireless as
appropriate. Basically, anything and everything
telecom.
How
much does it cost?
There
is no entry fee or retainer. We
ask to share in the savings we create. If we
fail to obtain refunds, credits, or savings, the
price of the audit is $0.00.
Will
this take a lot of our time and resources?
Very
little, especially as compared with the potential
savings. To begin the audit, we only require
copies of your most recent two invoices from each
carrier, copies of contracts if available, a
letter of agency authorizing us to talk to the
phone companies about your telecom bills, and
that's about it. We will have a few
questions along the way and will ask for your time
when we explain the savings opportunities and
refunds.
How
long does the audit take?
Variables
such as number of locations, vendors, etc.
determine the time. In general
your first savings will be identified within weeks
and the entire audit should be completed in three
to six months. All during the time, new savings
and cost reductions are being generated.
Can
we audit ourselves?
Some
large corporations have their own telecom staffs
who have the time, experience, and resources to
audit. If your company doesn't have a
dedicated telecom team, then your bottom line can
benefit by outsourcing. Please see "Telecom
Auditing - Why Telecom Cost Goes Wrong"
Is
the audit an invoice comparison with alternative
vendors?
No.
The audit is an in-depth study of your current
telecom providers and is all about finding invoice
errors over the year years and getting you both
refunds and lower costs.
Automated
Invoice Management Questions
What
is this service?
Software
that takes all of your invoices and integrates
them with your circuit and service inventory and
carrier contracts - which allows you to
effectively manage your entire network from one
desktop.
What
does it do for me?
Invoice
validation and approval, continuous audit of
invoices v. contracts, cost allocation, manages
MACD's, helps prevent fraud, procurement, and
other benefits critical to complete and effective
telecom management.
Who
uses it?
Typically
companies with telecom spends of over $3
million/year, although we have two vendors who
will consider smaller spends. The end-user
typically has too many invoices and too few
resources to manage their telecom without an
automated platform.
I
have questions that aren't answered on this
website.
Please
call us at 877.688.2200 or e-mail
us here.
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